By placing an order on this website, you acknowledge that you have read and agree to the following return and exchange policy and conditions. All items sold on this website are genuine. However, if for some reason you are not very satisfied with the quality, we will try to rectify it.
General Return and Exchange Policy
· orders cannot be canceled once the order has been shipped. If you want to refuse an order, you must comply with this return policy, in which round-trip shipping costs will be deducted from your refund.
·Customers must notify us of any discrepancies, damages, or other problems within 3 days of receipt.
· Due to the special nature of the product, no returns or exchanges will be accepted after sale unless there is a quality issue.
· For safety reasons, personal care items (such as erotic products, erotic lingerie or sex doll products) cannot be returned or exchanged once they are out of the box, at most they can only be returned to the original manufacturer under the warranty policy.
· You agree to pay all shipping costs and assume the risk of loss upon return. We are not responsible for any return shipping costs.
· You agree that all returned merchandise will be 100% complete as new, resalable, and include the original packing materials, manuals, warranty cards, and manufacturer supplied accessories etc.
· Please allow 2-7 business days to process your return or exchange.
· We reserve the right to refuse service if this return policy is violated.
Return Refund Policy
· You must request a return within 30 days from the date of invoice, no refunds will be accepted after 30 days.
· All returned items must be 100% complete as new, resalable and include original packaging materials, manuals, warranty cards and manufacturer supplied accessories etc.
· If the reason for return is due to customer error, we will charge a 25% fee to cover damages caused by product wear and tear.
· We are unable to accept returns for refunds on certain items, including:
o Any item returned after 30 days
oFun toys, lingerie, and sex dolls cannot be returned once they are out of the box.
o Any item that is damaged or missing parts cannot be returned.
oOnly items that are unopened can be returned.
Exchange Policy
· You must request an exchange within 30 days from the date of invoice. Returned merchandise must be in good, new condition, complete with all packaging, including original packaging materials, manuals, warranty cards and manufacturer supplied accessories.
· You are responsible for the shipping cost for us to send it back.
· If it is a product quality issue, we are responsible for shipping costs.
· We will refuse returns that are damaged or incomplete.